Top 10 Cloud VOIP Software

Contents:
• Where to start?
• Aircall
• JustCall
• RingOver
• Dialfire
• CallHippo
• RingCentral
• OnOff Business
• NectarDesk
• ZoomPhone
• Nextiva
• Conclusion

As the commercial landscape evolves in 2024, it becomes crucial for businesses to maintain seamless connectivity 24/7, particularly for virtual call centers and outbound prospecting. The key to achieving this lies not in legacy phone systems, which are gradually fading out, but in the modern solution of cloud VOIP (Voice Over IP) software.

This technology, particularly beneficial for remote teams doing outbound sales calls, offers several advantages over traditional telecommunications methods. Hosted on the internet, cloud VOIP ensures that every team member can access their calls and contacts from anywhere, fostering flexibility and facilitating collaboration.

Features such as power dialing and automatic call recording are invaluable time-savers for teams engaged in extensive daily call activities, making it ideal for outbound prospecting. The widespread availability of international numbers and integrations with CRMs allow for calls to take place at a larger scale than ever before, streamlining operations for virtual call centers.

One of the many key strengths of VOIP lies in its capacity for constant improvement thanks to call analytics powered with AI. This allows you to gain valuable insights about your team’s call performance, call durations and outcomes, helping you implement strategic improvements as needed.

Moreover, cloud VOIP softwares provide a more cost-effective solution than legacy systems, making them especially attractive for early-stage startups or smaller organizations that often manage remote teams with diverse qualifications.

Where to start?

With many of cloud VOIP software options available in the market, each with its unique set of features, it can be overwhelming to decide where to begin.

That’s where we come in. At noCRM, we’ve compiled a comprehensive list of the best cloud VOIP software suitable for various business models including virtual call centers and outbound prospecting teams. Each entry in the list includes key features, pros & cons, and pricing information, along with a explanation of who the software is best suited for. So, let's get started. Here are the top 10 cloud VOIP software, presented in no particular order:

Aircall

A cloud-based VOIP solution designed to meet modern business communication needs, Aircall is particularly focused on sales teams and call centers. A wide variety of features are offered, most of them targeted at enhancing call management and smoothing customer interaction.

Key Features

• Analytics Dashboard: In-depth insights on call activity, including average call lengths and queue times, with advanced analytics available in the Professional plan.

• Integrations: Aircall shines when it comes to integrations, offering seamless links with more than 100 business tools.

• Mobile App: Available for iOS and Android, it offers many of the same features as the desktop software, including call forwarding and tagging.

• Call Center Features: Queue callback, call monitoring, call whisper, and call tagging, with the Professional plan adding PowerDialer and unlimited simultaneous outbound calls.

Pros	Cons
✅ Rapid deployment and user-friendly interface.	❌ The service is entirely cloud-based and as such won’t be suitable for businesses using traditional desk phones.
✅ Highly effective for recording inquiry-based calls, with features like toll-free numbers and virtual call center.	❌ Limited emergency dialing services.
✅ A robust set of integrations with more than 100 business software programs.
✅ The professional plan provides advanced analytics and dedicated account management.

Who Is It For?

Aircall is best for medium or large-sized businesses that need a comprehensive call center solution and a range of CRM integrations.

Pricing

Essentials Plan	Professional Plan	Custom Plan
$30 per user per month with annual billing	$50 per user per month with annual billing	On a per-quote basis
Offering the majority of Aircall's features.	Including advanced analytics, and a dedicated account manager.	The custom plan would be especially suitable for businesses that need unlimited international calls and custom analytics.

Minimum Requirement: Plans require a minimum of 3 users, with the possibility of a higher requirement for the Custom Plan.

JustCall

JustCall is a cloud VOIP system designed to facilitate efficient communication for businesses. Features for calling, SMS support, and CRM integrations make it an attractive tool for both sales and support teams, while the reasonable pricing structure for the basic features will appeal to businesses of all sizes.

Key Features

• Business Phone System: JustCall provides local, toll-free, and international phone numbers, along with features like caller ID, call recording, call forwarding, voicemail transcription, and voicemail-to-email.

• Call Center Capabilities: Outbound auto-dialer, call routing strategies, multi-level IVR, and call monitoring.

• SMS/MMS Messaging and Automation: Two-way and automated outbound SMS/MMS capabilities, bulk SMS campaigns, and an intelligent SMS bot for automated customer responses.

• Conversation Intelligence: Via its iQ technology, JustCall offers advanced call transcript analysis, sentiment analysis, and real-time call summary generation.

Pros	Cons
✅ Seamless integration with CRM tools like HubSpot, Salesforce, and noCRM, among others.	❌ Initial implementation can be a little tricky at times.
✅ Comprehensive call and SMS management features.	❌ Smaller businesses may not need all the more advanced features.
✅ Advanced features like call sentiment analysis and call scoring for improved customer interaction.	❌ Due to stability issues, may not be suitable for businesses that rely heavily on call transferring.
✅ Bulk SMS capabilities for effective marketing.
✅ User-friendly interface.

Who Is It For?

JustCall is ideal for medium to large-sized businesses that need comprehensive communication tools. It's also well-suited for businesses that require robust SMS marketing and automation capabilities, but smaller businesses may find the pricing prohibitive and the extensive feature suite unnecessary.

Pricing

Essentials Plan	Team Plan	Pro Plan	Business Plan
US$ 29 per user/month (US$ 19/month with annual billing)	US$ 39 per user/month (US$ 29/month with annual billing)	US$ 69 per user/month (US$ 49/month with annual billing)	Quote-based
Includes free local number, unlimited inbound minutes, SMS messaging, and basic integrations.	Offers advanced tools like live call monitoring, voicemail transcription, multi-level IVR, and priority support.	Adds advanced tools for automatic dialing, SMS campaigns, live call monitoring, callback queuing and analytical reports.	Ideal for businesses requiring agent coaching, custom analytics, unlimited outbound calling, etc.

RingOver

RingOver is a cloud communication software tailored for businesses that offers a wide array of features, from voice and video calls to messaging and team collaboration functionality. Its ease of use and integration with other business tools like noCRM and Slack make it an appealing option for streamlining workflows and boosting efficiency.

Key Features

• Unified Communication Tools: RingOver combines messaging, video calls, and statistics in a single, intuitive application.

• User-Friendly Interface: The interface is straightforward and easy to use, facilitating rapid setup and use without the need for extensive training or additional installations.

• Quality of Service: Advanced cloud VOIP technology delivers high-quality voice and video calls, aiming to minimize disruptions and delays.

• Integration Capabilities: Seamless integrations with all the major players in the CRM and messaging spaces make RingOver suitable for businesses that already have a pre-established workflow.

• Global Reach: Offers unlimited calls to several destinations globally, with the virtual landlines and mobile numbers available in multiple locations.

Pros	Cons
✅ High call quality with consistent service uptime.	❌ The overall experience can sometimes be affected by internet quality.
✅ Transparent billing and user-friendly admin panel.
✅ Unified, intuitive workflow is easy to get up and running.

Who Is It For?

RingOver is ideal for businesses of various sizes looking for a comprehensive communication solution that simplifies and unifies different communication channels. It’s particularly beneficial for those who require a seamless blend of voice and video communication with their existing business tools.

Pricing

Smart Plan	Business Plan	Advanced Plan
$21/user/month	$44/user/month	$54/user/month
Offering unlimited calls to 110 destinations and API access among the other standard features.	Adding more destinations, integrations, and advanced analytics, among other features.	Including a power dialer, call scripts, and call campaigns, among other features.

Dialfire

Dialfire is a cloud-based call center platform known for its simplicity and effectiveness in managing outbound calling processes. Famous for its easy setup and flexible campaign management, it’s a great option for businesses of various sizes, unlike a lot of other members of this list, which are more suitable for enterprise-scale use and may alienate smaller organizations.

Key Features

• Ease of Setup and Use: Dialfire stands out for its user-friendly interface that facilitates a lightning-quick setup without the need for complex installations.

• Customizability: Campaign structures are easy to customize and can cater to a wide range of business needs.

• Web-Based Platform: Being web-based, Dialfire doesn’t run into a lot of the logistical problems of locally hosted software.

• Efficient Dialing: It provides fast dialing options and is notably efficient when it comes to handling large datasets.

• Cost-Effective: Dialfire offers a unique payment scheme where businesses only pay for the functionalities they use (see more on this in the Pricing section below).

Pros	Cons
✅ Quick and straightforward setup with no installation required.	❌ Not ideal for inbound projects that are not campaign-based, as it lacks an Interactive Voice Response (IVR) system.
✅ Offers customer support features.	❌ Can be complex to use and implement.
✅ Flexible and easily customizable to suit specific campaign needs.
✅ Effective for campaigns of all sizes and scales.

Who Is It For?

Dialfire is well-suited for a range of businesses, from small to large enterprises, especially those focusing on outbound call center operations. Its ease of use and customizable features make it a viable choice for companies looking to implement telemarketing campaigns efficiently.

Pricing

Dialfire's pricing is based on the pay-per-use model, which can be significantly cost-effective as businesses only pay for the features they utilize. For more detailed information on the specifics of its pricing model, we recommend checking out the Dialfire website.

CallHippo

CallHippo, a cloud VOIP service provider, is known for its intelligent call management and multichannel analytics, making it a compelling choice for businesses that operate extensive sales operations at scale.

Key Features

• Power Dialler and Predictive Dialler: Streamlines the calling process, enhancing efficiency in outbound campaigns.

• Call Transfer and Conference: Smooth call handling meets collaborative discussions in a user-friendly conferencing feature suite.

• Call Recording: Useful for quality assurance and training purposes.

• Call Analytics and Call Center Analytics: Detailed insights into call metrics and performance.

• Interactive Voice Response (IVR): Automatically guides callers through a menu to direct them to the appropriate department or information.

• Integrations: Seamlessly integrates with CRM systems

Pros	Cons
✅ User-friendly and cost-effective.	❌ Lack of free trial and volume discounts add to the pricing concerns.
✅ Excellent customer support.	❌ Does not support video conferencing, nor instant chat.
✅ Wide range of features catering to various business needs.
✅ Suitable for international calls with support for over 70 countries.

Who Is It For?

CallHippo is ideal for small to mid-sized businesses and startups looking for a robust cloud VOIP solution with extensive call management features and analytics that are happy to pay a little extra for the features they need.

Pricing

Starter Plan	Professional Plan	Ultimate Plan
$25 per user/month	$40 per user/month	$55 per user/month

*Annual billing offers reduced rates.

RingCentral

RingCentral, one of the leading cloud VOIP solutions on the market, is designed to function effectively across multiple channels, making it a compelling choice for distributed sales teams that need to stay flexible.

Key Features

• Omnichannel Communications: RingCentral’s main selling point is its support of communication across various channels, including voice, live chat, email, and social media messaging.

• Automations: RingCentral makes it easy to automate away repetitive tasks using integrations and APIs.

• Video Conferencing: HD video conferencing with advanced features like live transcription, presentation modes, whiteboard, and breakout rooms.

• Team Messaging: A powerful team messaging platform with features like video calls, task management, and internet fax.

• Intelligent Routing: Intelligent call routing distributes calls based on specific, customizable criteria such as skills, schedules, or priorities.

Pros	Cons
✅ Comprehensive omnichannel communication capabilities.	❌ Can be complex to navigate and use.
✅ Advanced video conferencing features with no time limits.	❌ Limited features on lower plan tiers.
✅ Wide range of integrations for enhanced business productivity.	❌ Equipment rentals and additional costs may add to the total expense and should be budgeted for accordingly.
✅ Intelligent call routing.
✅ Advanced developer tools, perfect for creating custom integrations.

Who Is It For?

RingCentral is suitable for larger businesses that require a robust, scalable cloud VOIP solution with extensive communication and collaboration tools. It's particularly beneficial for organizations that need advanced video conferencing or enterprises that are interested in leveraging automations.

Pricing

Essentials Plan	Standard Plan	Premium and Ultimate Plan
Starts from $19.99/user/month	Ranges from $32.99 to $49.99/user/month	Priced between $42.99 to $69.99/user/month
Supports up to 20 users with basic phone and messaging services.	Adding unlimited users, internet faxing, and video conferencing for up to 100 participants.	Offer more advanced tools, including additional app integrations and real-time analytics.

Additional Costs: Include charges for extra toll-free/local numbers, international numbers, equipment rentals, and taxes/fees.

OnOff Business

Unlike a lot of other cloud VOIP software programs, OnOff is a unique cloud-based phone service that operates as a mobile virtual network operator (MVNO). With services available in 21 countries, OnOff Business offers an innovative telephony platform, allowing managers to assign phone numbers to their employees and provide them with the ability to have multiple phone numbers on their mobile phones: their personal ones and their work ones.

Key Features

• Phone Numbers Management: Assign or reassign phone numbers to employees in just a click

• Cloud-Based Service: Each OnOff phone number is stored in the cloud, allowing easy access from the web or phone application, removing the need for separate SIM cards or devices.

• Call Recording: The app allows recording your calls so you can easily keep track of past communications

• Messaging Capabilities: Supports SMS and MMS messaging. Users can schedule SMS and share photos and videos.

• User Interface: Simple and customizable, allowing for contact synchronization and personalized voicemail.

Pros	Cons
✅ Convenient for keeping work and personal communication separate without needing several devices.	❌ Users have reported occasional glitches.
✅ Quick and straightforward setup process.
✅ Offers a range of international numbers.
✅ Easy transfer of your current business numbers to the app.
✅ Allows multi-recipient SMS sending.

Who Is It For?

OnOff Business is a good choice for freelancers seeking to separate their personal and professional communication without carrying multiple devices. It could also work for businesses that need a versatile solution for managing multiple phone numbers and contacts as well as international communication, although its feature set isn’t as robust or sales-focused as some of the other members of this list.

Pricing

Connect Plan	Advanced Plan	Max Plan
€15 per month	€30 per month	€49 per month

*excl. VAT per licence applicable from 15 November 2023

NectarDesk

NectarDesk is a cloud-based call center software solution that’s flexible enough to add value in a range of different industries. The software is most known for its user-friendliness and the numerous integrations it offers with different CRM programs.

Key Features

• Intuitive Interface: NectarDesk's software is famously user-friendly, making it easy for users to navigate and manage calls, even at scale.

• Multichannel Support: NectarDesk supports various channels, like SMS, messenger, WhatsApp, and live chat, providing a comprehensive communication solution in one unified platform.

• Customizable Email Templates: Among the advanced features for emailing and tracking leads are customizable email templates.

• CRM Integration: The software integrates well with a range of CRM systems.

Pros	Cons
✅ The software is straightforward to use and easy to deploy in a company setting.	❌ The lack of a mobile and desktop app limits flexibility for some teams.
✅ The customer support is responsive and effective.	❌ The analytics features leave a little to be desired, especially when compared to some of its competitors.
✅ A wide range of features are on offer, including call whispering and the ability to listen in on calls.
✅ All calls are recorded, making archiving for future reference a walk in the park.

Who Is It For?

NectarDesk is well-suited for businesses in various industries that need a call center solution.

Pricing

NectarDesk prices according to outbound and inbound calls, with regular phones incurring $0.025 and $0.01 per minute respectively and toll-free numbers charging $0.025 and $0.03 per minute respectively.

ZoomPhone

Zoom Phone is the cloud VOIP service provided by Zoom, the world-famous video conferencing software company. Its array of features, enormous amount of integrations, and relatively low pricing structure identifies it as being aimed mostly at SMEs.

Key Features

• Call Management: Includes call blocking, forwarding, transfer, conference, and auto-attendant features.

• Analytics & Reporting: Real-time analytics and historical reports for insight into call performance.

• Mobile App: Available for iOS and Android, the app facilitates seamless call management, video meetings, content sharing, and chat messages.

• Integrations: Zoom Phone integrates with over 1,800 other apps, including major platforms like Google Workspace, Microsoft Teams, and Slack.

Pros	Cons
✅ Comprehensive set of call features available across all pricing tiers.	❌ Some advanced features like call analytics and unlimited international calls come with additional fees.
✅ 1800+ integrations with a wide range of business applications.	❌ Limited outbound communication features compared to some competitors.
✅ Good call quality and reliable service.
✅ Cost-effective when compared to competitors with various pricing options.

Who Is It For?

Zoom Phone is best suited for small businesses and startups that need a variety of functionalities at a low cost. It's also a good choice for companies looking to integrate their cloud VOIP system with a wide range of business applications.

Pricing

Zoom Phone offers multiple pricing plans:

US & Canada Metered Plan	US & Canada Unlimited Plan	Pro Global Select Plan
$10/user/month	$15/user/month	$20/user/month
For small teams with low call volumes.	For businesses needing unlimited inbound and outbound calling.	For companies with high volumes of international calls.

Additional add-ons are available for features like toll-free numbers, international calling, and hardware leasing.

Nextiva

Nextiva is a cloud VOIP service that offers unlimited calling within the U.S. and Canada, as well as an extensive suite of team collaboration features.

Key Features

• Unlimited HD Voice Calling: Available in the U.S. and Canada.

• CoSpace Collaboration Tool: Enhances team communication, streamlines project management, and makes life easier for every member of the team.

• Video Calling and Conferencing: Available in higher-tier plans, supporting up to 250 participants with features like screen sharing and meeting recording.

• Live Chat Software: Facilitates customer interaction via a website chatbot.

• Voicemail-to-Email Notifications: Makes it easier to keep on top of voicemails with straightforward push notifications. Integration with Microsoft Outlook and Google Contacts.

Pros	Cons
✅ Offers a broad range of features for business communication.	❌ Non-technical users might find the set-up process challenging.
✅ Provides extensive integration options with popular CRM and customer-facing apps.	❌ Video conferencing and advanced CRM integrations are limited to higher-tier plans.
✅ Known for its 99.999% uptime and reliable customer support.
✅ Includes advanced features like video conferencing and analytics in the more expensive plans.

Who Is It For?

Nextiva will look especially appealing to businesses of various sizes that could make use of the unlimited calling in the U.S. and Canada. Its collaboration tools also make it a compelling choice for distributed teams that need to streamline their workflows and unify communications.

Pricing

Essentials Plan	Professional Plan	Enterprise Plan
$18.95 per user per month (for 20-99 users with a 3-year commitment)	$22.95 per user per month (for 20-99 users with a 3-year commitment)	$32.95 per user per month (for 20-99 users with a 3-year commitment)

The month-to-month prices are higher, starting at $26.00 per user for the Essential plan.

Conclusion

Trying to choose a cloud VOIP software solution from the dozens on offer can feel overwhelming, but it doesn’t have to be. The key is to identify your specific needs, especially if you're operating a virtual call center, managing an outbound prospecting team, or overseeing remote teams doing sales qualifications.

Whether more minutes and SMS capabilities are in order, or whether your distributed sales teams need advanced collaboration features to do their best work, there’s a software solution out there that’ll fit what you’re looking for perfectly.

All the VOIP solutions listed in this article have the standard features for making outbound calls and sending SMS. However, let's summarize the additional features that can empower your sales team to close more deals.

If you’re a virtual call center or a small to mid-sized business seeking an effective outbound calling solution with essential features, options like CallHippo or Dialfire are worth considering.

If you have a large sales team striving to excel in sales and focusing on outbound sales coaching features along with video conferencing while making calls, RingOver or RingCentral could be your ideal solutions.

If your priority is a comprehensive tool that seamlessly integrates with your CRM and is easy to deploy, making it ideal for outbound prospecting or remote teams, you can have a further look at Justcall or Aircall.

cloud voip software voip